STEP 1: Request Claim Form
If you believe you have suffered an injury or illness that results in an insurance claim,
contact Total Claims Solutions (03) 9663 2411.
Alternatively, download the relevant claim form from the Total Claims Solutions website
STEP 2: Fill in Claim Form
Complete all sections of the claim form in FULL. To support your claim, please include copies of medical report/s, discharge summary, patient notes, radiologist's reports and any other relevant information.
STEP 3. Lodge your Claim
Send claim form to:
Total Claims Solutions
Level 1, 151 Rathdowne Street
CARLTON VIC 3053
Double-check ALL sections of the claim form have been completed correctly before
sending. Incomplete claim forms will delay the assessment of the claim.
Your claim will be assigned to a Total Claims Solutions case manager who will contact you to discuss your claim.
*Terms, conditions and exclusions apply.
PLEASE NOTE: Insurance cover is only available for those workers where the employer continues to pay the relevant contributions. If a period exists where no contribution has been paid on a workers behalf while employed, then no cover will apply for that period. This also applies where there are gaps in the insurance payments.