STEP 1: Request Claim Form
If you believe you have suffered an injury or illness that results in an insurance claim,
contact Total Claims Solutions (03)9663-2411.
Alternatively, download the relevant claim form from the Total Claims Solutions website
STEP 2: Fill in Claim Form
Complete all sections of the claim form in FULL. To support your claim, please include copies of medical report/s, discharge summary, patient notes, radiologist's reports and any other relevant information.
STEP 3. Lodge your Claim
Send claim form to:
Total Claims Solutions
Level 1, 151 Rathdowne Street
CARLTON VIC 3053
Double-check ALL sections of the claim form have been completed correctly before
sending. Incomplete claim forms will delay the assessment of the claim.
Your claim will be assigned to a Total Claims Solutions case manager who will contact you to discuss your claim.
*Terms, conditions and exclusions apply.
PLEASE NOTE: Insurance cover is only available for those workers where the employer continues to pay the relevant contributions. If a period exists where no contribution has been paid on a workers behalf while employed, then no cover will apply for that period. This also applies where there are gaps in the insurance payments.