Worker Members

Worker Entitlements

• How do I become a member of Incolink?
• What is my employer required to pay to Incolink?
• How often are contributions paid into my account?
• How do I check that my contributions have been paid?
• What do I do if payments are missing or there are gaps in payments?
• Why don’t I receive interest on my funds?

Claims

• When can I claim my redundancy benefit payment?
• How do I make a claim?
• How much am I able to claim?
• How do I claim tax free?
• Do I need to supply my Tax File Number when claiming?
• How long does it take to receive my Claim?

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Insurances

• How do I make an Insurance claim?
• Where do I get a claim form?
• What insurance coverage do I have?
• If I am not working am I still covered by insurances?
• What is Portable Sick Leave insurance (PSLi)?
• Do I need to get all sections of the claim form completed?

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COVID-19

• What is the Incolink COVID-19 payment?
• Why have you introduced the Incolink COVID-19 payment?
• Am I eligible for an Incolink COVID-19 Payment?
• Can Apprentices access COVID-19 Payments?
• Can I access Government support payments if I get Incolink COVID-19 payments?
• Can I get hardship payments if I’m forced into isolation or stood down by my employer under government direction and how much will I get?

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Incolink Member Card

• What do I do if I lose my member card?
• How do I get an Incolink Member Card?
• Why do I need an Incolink Member Card?

WorkerLink

• I want to use WorkerLink, what do I need to do?
• What is WorkerLink?

Incolink App

• What is the Incolink App for?
• How do I access the Incolink App?

Apprentices

• When does an apprentice qualify to make a claim?
• What are apprentice days?
• Does an apprentice receive redundancy contributions?